90 Day Non-Adapt
For those looking for progressive or task-specific vocational lenses, we understand that this can sometimes be a process and the first lens isn’t always the right lens design. This is why we offer our clients a 90-day trial period with all progressives and vocational lenses. If you are unable to adapt to the new lenses within 90 days from the day the glasses were ready, we will allow you to switch into another progressive (upgrades at the cost of client – no refunds for downgrades) or into a different lens entirely (single-vision or bi-focal).
Doctor’s Prescription Change
For all prescription glasses purchased at Wink, if you are unable to adapt to the prescription within a 30-day period, we will offer one change (same lens or to upgrade at cost of client) if a change in prescription is found by our optometrist or by another optometrist of your choice.
Prescription checks for clients who are not a patient of Wink Optometry will be charged for that appointment. If clients are a patient and have recently been seen by our optometrist, the appointment is free of charge (within 1 month for single vision and 90 days for progressives).
For children’s (aged 12 and under) prescription changes are allowed to be made within 6 months from the time of purchase.
One Year Frame Warranty
For all frames purchased at Wink Optometry that happen to break under non-intentional damage, we will replace them free of charge. Damage incurred must prove to be from manufacturer defect – not due to neglect or from improper care.
All lenses purchased at Wink Optometry come with either a 1 or 2 year manufacturer’s warranty (depending on lens brand). If damage to lenses is proven to be from manufacturer’s defect, they will be replaced free of charge. Damage includes scratches (non-intentional), crazing (coatings breaking down before they should be), or defects.